Can't load site at all

[Matthias]

Hey all,

Was trying to get into the site to work on my wife's stuff, and it's just dying on loading cdn.smugmug.com - was working fine yesterday, and I'm just wondering I'm all alone in a cold, indifferent world here.

[adamjasonphoto]

same for me (9:57 EST)

[Baldy]

Hey Matthias,

Can you link us to your page? I think I figured out your smugmug nick, but it seems to be working for me so I'd love to see what link you're having problems with.

Thanks,
Baldy

[Matthias]

Sure.

http://sardonyx.smugmug.com

However, problem's happening on the main smugmug page as well. Can't even load up the support page.

[Baldy]

Strange. Can you see if this image loads for you?

http://cdn.smugmug.com/img/homepages/baldy-base/Pro-Zone-2.jpg

[Matthias]

Came up about halfway, very pixel-ized.

http://matthias.halberd.org/work/trouble.jpg

That's after about 3 minutes. Just says "Waiting for cdn.smugmug.com" at the bottom.

[adamjasonphoto]

Strange. Can you see if this image loads for you?

http://cdn.smugmug.com/img/homepages/baldy-base/Pro-Zone-2.jpg

nope... same... "Waiting for cdn.smugmug.com"

[Baldy]

Okay, thanks for letting us know about this.

I hate to ask something kinda geeky, but this would be really helpful for us. Can you run a trace route? Here's how:

http://dgrin.smugmug.com/gallery/2959046

We're looking for tracert cdn.smugmug.com -- we need the IP address you're seeing for cdn.smugmug.com

Thanks! (And sorry for whatever this is you're seeing...)

[Baldy]

Just to be clear, we're looking for a tracert of cdn.smugmug.com, not www.smugmug.com

[Manny]

I tried all of the above. My page does not load at all and your main homepage is only loading the initial frames and no images.

Baldy, your test URL did not load for me.

My own domain is at:

http://pictures.mannyphoto.com

or yours

http://manny.smugmug.com/

I am at 69.124.186.254 and traceroute (if it helps) looks like this:

C:\Users\gonzalu>tracert manny.smugmug.com

Tracing route to a539.b.akamai.net [72.246.19.81]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 8 ms 6 ms 7 ms 10.240.176.209
3 6 ms 8 ms 9 ms dstswr2-vlan2.rh.nyx4ny.cv.net [67.83.226.162]
4 * * * Request timed out.
5 9 ms 10 ms 8 ms a72-246-19-249.deploy.akamaitechnologies.com [72.246.19.249]
6 9 ms 7 ms 8 ms a72-246-19-81.deploy.akamaitechnologies.com [72.246.19.81]

Trace complete.

C:\Users\gonzalu>

[Manny]

Just to be clear, we're looking for a tracert of cdn.smugmug.com, not www.smugmug.com (http://www.smugmug.com)
From home

C:\Users\gonzalu>tracert cdn.smugmug.com

Tracing route to g1.panthercdn.com [66.114.49.36]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 8 ms 11 ms 8 ms 10.240.176.209
3 8 ms 8 ms 11 ms dstswr2-vlan2.rh.nyx4ny.cv.net [67.83.226.162]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 34 ms 31 ms 32 ms 64.15.0.102
8 * * * Request timed out.
9 38 ms 37 ms 37 ms nyk-bb1-pos0-3-0.telia.net [213.248.80.154]
10 37 ms 38 ms 36 ms nyk-b5-link.telia.net [80.91.248.162]
11 38 ms 39 ms 37 ms panther-ic-122260-nyk-b1.c.telia.net [213.248.78
.142]
12 37 ms 37 ms 38 ms jfk-agg-n26.panthercdn.com [66.114.49.36]

Trace complete.

C:\Users\gonzalu>

and from work

nike:~ gonzalu$
nike:~ gonzalu$ traceroute cdn.smugmug.com
traceroute to g1.panthercdn.com (66.114.49.29), 64 hops max, 40 byte packets
1 143.104.129.253 (143.104.129.253) 0.579 ms 0.264 ms 0.238 ms
2 143.104.11.73 (143.104.11.73) 0.375 ms 0.268 ms 0.242 ms
3 143.104.11.61 (143.104.11.61) 0.466 ms 0.348 ms 0.346 ms
4 143.104.11.58 (143.104.11.58) 0.460 ms 0.367 ms 0.372 ms
5 10.174.255.42 (10.174.255.42) 0.421 ms 0.390 ms 0.394 ms
6 10.174.0.38 (10.174.0.38) 1.117 ms 0.944 ms 1.197 ms
7 157.139.0.129 (157.139.0.129) 0.704 ms 0.643 ms 0.792 ms
8 157.139.0.65 (157.139.0.65) 0.940 ms 0.839 ms 0.967 ms
9 157.139.0.82 (157.139.0.82) 1.095 ms 1.216 ms 1.116 ms
10 209.213.203.74 (209.213.203.74) 1.303 ms 1.506 ms 1.292 ms
11 209.213.202.42 (209.213.202.42) 1.678 ms 1.861 ms 1.584 ms
12 66.17.250.157 (66.17.250.157) 1.581 ms 1.858 ms 1.643 ms
13 ge-7-23.car2.NewYork1.Level3.net (64.156.82.5) 1.902 ms 1.733 ms 2.216 ms
14 ae-1-69.edge1.NewYork1.Level3.net (4.68.16.14) 1.820 ms 1.835 ms 2.426 ms
15 PANTHER-EXP.edge1.NewYork1.Level3.net (4.78.132.30) 2.166 ms * 11.086 ms
16 jfk-agg-n19.panthercdn.com (66.114.49.29) 2.237 ms 2.432 ms 1.869 ms
nike:~ gonzalu$
Cheers
manny

[Matthias]

Looks like Manny and I are both on OptOnline, so this might be their issue, but DAMN do I not want to have to argue this out with a 1st level tech....

C:\Documents and Settings\Matt>tracert cdn.smugmug.com

Tracing route to g1.panthercdn.com [66.114.49.156]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 7 ms 9 ms 7 ms 10.97.0.1
3 8 ms 7 ms 9 ms dstswr2-vlan-2.rh.nantny.cv.net [67.83.252.162]

4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 50 ms 34 ms 34 ms ash-b1-link.telia.net [213.248.68.33]
9 37 ms 38 ms 38 ms nyk-bb1-pos7-1-0.telia.net [213.248.80.70]
10 55 ms 43 ms 37 ms nyk-b5-link.telia.net [80.91.248.146]
11 37 ms 38 ms 49 ms panther-ic-122260-nyk-b1.c.telia.net [213.248.78
.142]
12 * 37 ms 38 ms jfk-te3-n26.panthercdn.com [66.114.49.156]

Trace complete.

[Baldy]

> g1.panthercdn.com

Oh, ugh. :cry This should be fixed in minutes and be light speed when it is. Let us know if we're wrong.

Should resolve to akamai.

[Matthias]

That may be the fastest I've ever seen anything resolved.

Allow me to give your company some money now.

[devbobo]

http://pictures.mannyphoto.com

Manny,

Your custom domain needs to be CNAME'd to domains.smugmug.com instead of manny.smugmug.com.

Cheers,

David

[Baldy]

Thanks for your help and sorry for the geeky questions. That was a mystery for awhile.

[Baldy]

Manny,

Your custom domain needs to be CNAME'd to domains.smugmug.com instead of manny.smugmug.com.

Cheers,

DavidManny, here's a thread to explain:

http://dgrin.com/showthread.php?t=100417

[Manny]

Manny,

Your custom domain needs to be CNAME'd to domains.smugmug.com instead of manny.smugmug.com.

Cheers,

David
News to me :-) seems to have been working until now as per "old" instructions ... change coming up in a sec.

so, to be clear:

;pictures.mannyphoto.com IN CNAME domains.smugmug.com
correct?

Thanks David! :D

MG

[Manny]

Manny, here's a thread to explain:

http://dgrin.com/showthread.php?t=100417

Sweet Jesus! I have been away far too long from the forums LOL. Change is coming right up... thanks for the heads up. It is still working for me though.. :dunno

MG

[docwalker]

Manny, we never instructed users to set it up with yournickname.smugmug.com as far as I can remember. If your changes to do not start working, please let me know. I will be happy to help get it changed so that it works.