SmugMug Bug Reporting Thread

[Thando]

Something not working right? Might be a bug, reply here. Give us all the details you can. Anything that might be relevant like your browser. Are you logged in? What were you doing before the problem? Send us a link to the SmugMug page you were using. Anything that you can think of to help us track down the problem.

Old threads are here:
http://www.dgrin.com/showthread.php?t=79244
http://www.dgrin.com/showthread.php?t=44268
http://www.dgrin.com/showthread.php?t=40326
http://www.dgrin.com/showthread.php?t=23483

[the_cynic]

Nevermind, it was a problem with Firefox. Basic troubleshooting for the browser fixed it.

[Dalado]

Nevermind, it was a problem with Firefox. Basic troubleshooting for the browser fixed it.

Hi, been trying different things, but cant solve two issues in two different albums. The 1st is my captions in this album --> http://www.daladophotography.com/gallery/3183016_TZKa3

Theres spaces in between the words and also don't allign right with the photos.

The 2nd problem is with vertical photos being cut off when displayed in the album, NOT when you click to enlarge. --> http://www.daladophotography.com/gallery/4611829_jAoMq/2

Cant seem to figure out how to fix it.

D.

[JoeG]

The 2nd problem is with vertical photos being cut off when displayed in the album, NOT when you click to enlarge. --> http://www.daladophotography.com/gallery/4611829_jAoMq/2

Cant seem to figure out how to fix it.

D.

Looks like you've got "Square thumbs" for this gallery. Click on customize gallery and tick the box that says "Original".

It'll take a few minutes to take effect, but that should fix the problem. :thumb

[Dalado]

Looks like you've got "Square thumbs" for this gallery. Click on customize gallery and tick the box that says "Original".

It'll take a few minutes to take effect, but that should fix the problem. :thumb

Thats a negative. Box is already at "original" for thumbs. I even used the settings from other albums that are fine and get the same results.

[Allen]

Hi, been trying different things, but cant solve two issues in two different albums. The 1st is my captions in this album --> http://www.daladophotography.com/gallery/3183016_TZKa3

Theres spaces in between the words and also don't allign right with the photos.

The 2nd problem is with vertical photos being cut off when displayed in the album, NOT when you click to enlarge. --> http://www.daladophotography.com/gallery/4611829_jAoMq/2

Cant seem to figure out how to fix it.

D.
Change to smugmug style and for each portrait photo that thumb image is
too low, under photos tools > Crop Thumbnail, readjust 1x1 square to where
you want it.


Add this to CSS

.traditional .caption {text-align: center !important;}

[Thando]

Thats a negative. Box is already at "original" for thumbs. I even used the settings from other albums that are fine and get the same results.

The first problem you brought up has to do with the Spoonman theme that you are using. The captions are centered with other themes. I'll report this problem.

The second issue you brought up probably happened because you used a quicksettings template. Using them can change the way that the thumbnails setting is displayed in the Gallery Customization page. However, that won't start the process in the gallery. Sorry about that. You'd have to switch the setting to Square then back to Original. Or, you could leave the setting on Original and rotate one way and then back again. I'm in the process of fixing your thumbnails, please stand by. Again, sorry about this, I'll make sure that the engineers know about it.

[Thando]

ok, I'm done. Thumbnails should be right now.

[Dalado]

ok, I'm done. Thumbnails should be right now.


Thanks, fixed the thumbs!! Thanks for the quick resonse!

D.

[JKLionheart]

This is an observation I noticed today:
I was moving photos (one of which was the featured photo of the gallery) out of one gallery to a new one via "Move to Other Gallery" and created a new gallery by entering the new gallery name from there. After I was done, it seems that the featured photo still remained as the old gallery's featured thumbnail despite that photo being moved into the new gallery.

This is not a big deal at all, but it was interesting. Perhaps if the featured photo were moved out of a gallery, the gallery should go back to randomly selecting a photo as the gallery thumbnail?

[Thando]

This is an observation I noticed today:
I was moving photos (one of which was the featured photo of the gallery) out of one gallery to a new one via "Move to Other Gallery" and created a new gallery by entering the new gallery name from there. After I was done, it seems that the featured photo still remained as the old gallery's featured thumbnail despite that photo being moved into the new gallery.

This is not a big deal at all, but it was interesting. Perhaps if the featured photo were moved out of a gallery, the gallery should go back to randomly selecting a photo as the gallery thumbnail?

Yeah, this is one of those silly little bugs that we're aware of but haven't fixed yet. Sorry. Thanks for bringing it up!

[Allen]

Perhaps if the featured photo were moved out of a gallery, the gallery should go back to randomly selecting a photo as the gallery thumbnail?
Yeah, this is one of those silly little bugs that we're aware of but haven't fixed yet. Sorry. Thanks for bringing it up!
Please don't change this.:huh Many use special featured thumbs for galleries
then move them to an unlisted gallery so they will not show with the other
photos in the gallery.

[JKLionheart]

Please don't change this.:huh Many use special featured thumbs for galleries
then move them to an unlisted gallery so they will not show with the other
photos in the gallery.

Interesting. I was going to suggest using "hide photo" but I guess that actually does work how I expected it to and you're not able to use it as a special featured thumb for that gallery.

Honestly, it makes more sense to give "hide photo" the ability to do what you'd like (preserving the ability for you have special featured thumbs), and fix the 'bug' for moved photos, since that seemed to be more of an inconvenient hack. Perhaps a more specific option called "feature photo + hide" so you don't even have to use a work-around to have special featured thumbs that need to be moved to a different unlisted gallery?

I'm definitely not asking to remove functions that other users actually use, but hopefully it makes sense not having to jump through hoops either to do what you want :thumb

[Thando]

Please don't change this.:huh Many use special featured thumbs for galleries
then move them to an unlisted gallery so they will not show with the other
photos in the gallery.

haha. I don't think it's in danger of being fixed any time soon. It's very LOW in priority. You can rest easy tonight.

[indiv]

Here's a minor bug:

I have my homepage set to the "light" color scheme, so my homepage has a white background and the hyperlinks are black.

I upload my images with the Picasa2 plugin. When the confirmation page pops up ("Success! All %d of your photos were uploaded"), the background is black and the hyperlinks are black, so I can't see them.

Sure enough, when I change my homepage scheme to "dark" again, the confirmation page has white hyperlinks, allowing me to read them.

edit:

Oh yeah I forgot to mention this is on IE7. Haven't tried any other browser.

[Allen]

On my domain homepage the photo links for the popular photos were
linking to my nickname. I solved this by reducing the number showing from the
33 to 1 and then back to 33 which seemed to regenerate the links to domain.
Now just noticed they are back to nickname links. I removed ALL
customization even theme and didn't help.

Edit: regenerated the links again, will see how long this lasts. :D

Edit: 'nuther test. This is really weird. Now on Nickname HP all pop thumbs show as domain links
not nickname links and clicking thumb to popular gallery now switches all links to domain.
(all nav links are relative) Clear cache and cookies no effect.

Edit: bam! they reverted back to nickname links, what's going on?
Checking each time in FF2, Flock and IE6

[THEgator]

When I create a gallery that requires a password, the slide show will not work. Specifically, if I login to the locked/protected gallery as its owner, the slideshow works fine. However, if I enter the protected gallery using its password, the slideshow hangs-up. This is a major problem. I cannot use protected galleries because they do not function properly. This is a severe limitation since many galleries cannot be made available for viewing by the general public. This problem REALLY hurts!

[ivar]

On my domain homepage the photo links for the popular photos were
linking to my nickname. I solved this by reducing the number showing from the
33 to 1 and then back to 33 which seemed to regenerate the links to domain.
Now just noticed they are back to nickname links. I removed ALL
customization even theme and didn't help.

Edit: regenerated the links again, will see how long this lasts. :D

Edit: 'nuther test. This is really weird. Now on Nickname HP all pop thumbs show as domain links
not nickname links and clicking thumb to popular gallery now switches all links to domain.
(all nav links are relative) Clear cache and cookies no effect.

Edit: bam! they reverted back to nickname links, what's going on?
Checking each time in FF2, Flock and IE6It's a known issue, Allen, sorry for the hassle :(

[ivar]

When I create a gallery that requires a password, the slide show will not work. Specifically, if I login to the locked/protected gallery as its owner, the slideshow works fine. However, if I enter the protected gallery using its password, the slideshow hangs-up. This is a major problem. I cannot use protected galleries because they do not function properly. This is a severe limitation since many galleries cannot be made available for viewing by the general public. This problem REALLY hurts!Hi THEgator, welcome to dgrin :wave

sorry for the hassle, however I can't seem to replicate this. Can you give (by PM if you wish) me a link to one of the galleries that is causing hickups for you? Also, let me know what browser you are using, please. Thanks.

[THEgator]

Hi THEgator, welcome to dgrin :wave

sorry for the hassle, however I can't seem to replicate this. Can you give (by PM if you wish) me a link to one of the galleries that is causing hickups for you? Also, let me know what browser you are using, please. Thanks.

I'm using IE6; however, have tried it using FireFox and had the same problem. SmugMug admits this is an issue but, apparently, has been unable to fix it. I'm disappointed that they have not made some general recognition/announcement of the problem and what the status is. Please send me an email and I will provide you all the particulars as well as the link/password to get into the gallery. fjamison@cfl.rr.com

Thank you.

[Andy]

SmugMug admits this is an issue but, apparently, has been unable to fix it. I'm disappointed that they have not made some general recognition/announcement of the problem

It's a known bug and I'm sorry that we weren't clear on that. It's in the bug list and our developer will fix it.

[brousch]

I uploaded a few pictures and then rotated them in SmugMug. During the time while the photos were rotating, I realized that I also needed to remove red-eye. So I opened the original pics on my computer, then rotated and removed the red-eye using The Gimp. I then did a replace on the SmugMug photos, which still had not finished being rotated. The photos seemed to replace the bad ones OK, then a little later they got rotated.

My guess is that the rotate job never finished before the replacement photos went up, so the replacements got rotated. It's not a big deal since I just rotated the replacements back to the correct orientation.

[bham]

Having an issue with star explorer and smugmug. Nik says the error code is on the server side, which would be smugmug. Anything that you have changed recently that maybe causing this. I have 2,044 photos that need to uploaded pronto for customers.

Thanks

[ivar]

Having an issue with star explorer and smugmug. Nik says the error code is on the server side, which would be smugmug. Anything that you have changed recently that maybe causing this. I have 2,044 photos that need to uploaded pronto for customers.

ThanksWe're going to need a bit more info :D

what exactly is (not) happening?

[ivar]

I uploaded a few pictures and then rotated them in SmugMug. During the time while the photos were rotating, I realized that I also needed to remove red-eye. So I opened the original pics on my computer, then rotated and removed the red-eye using The Gimp. I then did a replace on the SmugMug photos, which still had not finished being rotated. The photos seemed to replace the bad ones OK, then a little later they got rotated.

My guess is that the rotate job never finished before the replacement photos went up, so the replacements got rotated. It's not a big deal since I just rotated the replacements back to the correct orientation.
Thanks, I'll have a look!

Welcome to Digital Grin :wave

[bham]

We're going to need a bit more info :D

what exactly is (not) happening?

getting system error(invalid album id)(5) when the files are trying to get sent.

[ivar]

getting system error(invalid album id)(5) when the files are trying to get sent.
I see it's already being worked on (http://www.dgrin.com/showthread.php?p=894080#post894080). Thanks for letting us know, though!

[pilotdave]

Sorry if this was posted before...

Color effects lowered the quality of one of my images. Here's the before and after. Ignore the brightness difference... I'm talking about the jpeg artifacts (I think) and small watermark:

Before:
http://pilotdave.smugmug.com/photos/354470476_ukajR-XL.jpg

After auto color correct:
http://pilotdave.smugmug.com/photos/353951158_uSRgj-XL-1.jpg

Dave

[jfriend]

Here's a reproducible bug. If my regular viewing style is the smugmug view and I open a gallery, it comes up on the smugmug style. If I then switch to the traditional style, I get a grid of images. If I click one one of the thumbs, it opens a single image view of that image. If I then try to switch to any other view, nothing happens. It won't let me change the viewing style. If I go back to my home page and re-enter the gallery from there, the newly chosen viewing style goes into effect, but not once I've gotten to the single image view. The same seems to be true whether I start in Traditional or All Thumbs or Critique or Journal. When I click on the main image and go to the single image view, I can no longer switch to another view.

[Andy]

I can no longer switch to another view.
reported, thanks.

[samwise]

Rotating seems to be an issue - I've uploaded 9 photos to an album (http://samwise.smugmug.com/gallery/5794333_bTPTL), of which 5 need to be rotated by 90 degrees anti-clockwise.

I've tried moving both bulk and single photos, but no rotating seems to work :scratch

[samwise]

Rotating seems to be an issue - I've uploaded 9 photos to an album (http://samwise.smugmug.com/gallery/5794333_bTPTL), of which 5 need to be rotated by 90 degrees anti-clockwise.

I've tried moving both bulk and single photos, but no rotating seems to work :scratch

OK they have just rotated - 45 minutes + since I requested the rotations!

[InMediasRes]

hello!

My photos are showing the "Time taken" as "00:00:00"

http://www.imrphoto.com/gallery/5670803_iaRaU/1/358126748_MuAyZ#P-1-28

My partner Chris and I usually take photos of an event or wedding, he uses a Canon EOS Digital Rebel XTi and I use a Pentax K100D. We have synchronized our cameras so that (we thought) when we posted the photos, no matter which we worked on and when, they would always be in order. Looking through the photos, I see that all the ones taken with my camera have a time of "00:00:00".

<img src="http://www.imrphoto.com/photos/362753229_Lii8k-L.jpg">

My photo:
<img src="http://www.imrphoto.com/photos/362753203_fNnqZ-L.jpg">

Chris':
<img src="http://www.imrphoto.com/photos/362753172_gPv4z-L.jpg">

This is the info from Bridge, still showing the correct date:
<img src="http://www.imrphoto.com/photos/362753139_zPYji-L.jpg">

The final jpeg opened in Preview gives me the incorrect Time:

Date Time Digitized 2008:08:02 00:00:00
Date Time Original 2008:08:02 00:00:00

Yet the same file when opened in CS3 and bridge shows me the correct info:

<img src="http://www.imrphoto.com/photos/362758658_KLPEm-L.jpg">

We are both using OS 10.4.11, Intel and running CS3 (ACR 4.4) and Bridge, where the date shows ok, as you can see above. Once I see them in Preview or at Smugmug the date goes to midnight. This happens to the original, unedited jpeg, the subsequent tiff and the final jpeg. I'm thinking this is a bug on CS3 (although I can't think where to look for it since the date IS ok there).

This really messes up our workflow. Thanks in advance for all your help.

-Juan Carlos

[micknewton]

The smugmug URL for my photo changed when I replaced the photo.

I needed to replace my original file... twice. This is the original URL.
http://micknewton.smugmug.com/photos/363650091_fPpgw-L.jpg

...and now the URL has a "-2" added.
http://micknewton.smugmug.com/photos/363650091_fPpgw-L-2.jpg

Not only that, but when I save the "new" version to my hard drive, I get the old one! It correctly shows the new version in the gallery, but when I save that photo to disk, I get the old version.

My gallery is an journal style html-only gallery that I am using for my help page. The URL is http://micknewton.smugmug.com/gallery/5629811_ktrrX

[micknewton]

I just checked, and sure enough there's three (3) files for that one image now.

The original:
http://micknewton.smugmug.com/photos/363650091_fPpgw-L.jpg

The first replacement:
http://micknewton.smugmug.com/photos/363650091_fPpgw-L-1.jpg

The second replacement:
http://micknewton.smugmug.com/photos/363650091_fPpgw-L-2.jpg

So "replacing" a file is not actually replacing anything. It's just uploading another file. And, since the "replaced" files no longer show up in the gallery, it's creating ghost files that the owner of the gallery cannot delete. In fact, the owner probably doesn't even know they exist.

[Thando]

OK they have just rotated - 45 minutes + since I requested the rotations!

Rotation time depends on the amount of other rotations being done. If no one else is rotating photos then it can be very quick. If there are a lot of rotations to be done in line ahead of you, it can take some time to rotate your photos.

[Thando]

I just checked, and sure enough there's three (3) files for that one image now.

The original:
http://micknewton.smugmug.com/photos/363650091_fPpgw-L.jpg

The first replacement:
http://micknewton.smugmug.com/photos/363650091_fPpgw-L-1.jpg

The second replacement:
http://micknewton.smugmug.com/photos/363650091_fPpgw-L-2.jpg

So "replacing" a file is not actually replacing anything. It's just uploading another file. And, since the "replaced" files no longer show up in the gallery, it's creating ghost files that the owner of the gallery cannot delete. In fact, the owner probably doesn't even know they exist.

I uploaded a photo to one of my galleries and then replaced it with another photo. I can no longer access the first photo from the gallery. I can't save it, I can't view it, I just can't see it. What steps were you taking to be able to save the photo that you replaced? We definitely create a new URL. I'll ask the engineers what happens to the photos that are replaced.

[Thando]

hello!

My photos are showing the "Time taken" as "00:00:00"

[/URL]This really messes up our workflow. Thanks in advance for all your help.

-Juan Carlos

Can you get us one of your originals from your Pentax camera? Just drop it into our drop box:
[url]http://dropbox.yousendit.com/SmugMug (http://www.imrphoto.com/gallery/5670803_iaRaU/1/358126748_MuAyZ#P-1-28)
Then please email us at the help desk when you do with ATTN: Dustin in the subject line so that I can get my hands on the image. Then we can do some investigating.

[cabbey]

Rotation time depends on the amount of other rotations being done. If no one else is rotating photos then it can be very quick. If there are a lot of rotations to be done in line ahead of you, it can take some time to rotate your photos.

Technically it's not just rotations that you're photos are queuing up with... watermarks, color effects, crops, thumbnail generation, uploads, video processing... all of these compute intensive tasks are queued to the same pool of machines. We'll allocate more compute resources to the pool if the loads get too high (elastic computing FTW!). But the overall point is, if there's a lot of load on the site, it can sometimes take a little while for things like that to happen.

[cabbey]

I just checked, and sure enough there's three (3) files for that one image now.

The original:
http://micknewton.smugmug.com/photos/363650091_fPpgw-L.jpg

The first replacement:
http://micknewton.smugmug.com/photos/363650091_fPpgw-L-1.jpg

The second replacement:
http://micknewton.smugmug.com/photos/363650091_fPpgw-L-2.jpg

So "replacing" a file is not actually replacing anything. It's just uploading another file. And, since the "replaced" files no longer show up in the gallery, it's creating ghost files that the owner of the gallery cannot delete. In fact, the owner probably doesn't even know they exist.

Howdy Mick, Thando asked me to take a look at your issue here. Those tacked on numbers (we call them serials) are purely there to trick your browser into downloading the new image instead of pulling the old one from cache. We only store one copy of any given image. You can put any valid integer you want in there. I'm betting you haven't replaced that screen shot 40+ times, and yet this url gets me the same image as all the others you posted: http://micknewton.smugmug.com/photos/363650091_fPpgw-L-42.jpg

So will this one: http://micknewton.smugmug.com/photos/363650091_fPpgw-L-123456789.jpg

So if you're still seeing the previous images come up, then somewhere between our servers and you there is a cache that is miss-behaving. Usually this is the cache on your browser that's confused, please try clearing it. Sometimes it's a caching http proxy used by your isp that's overzealous. Another case, though it would be a one time only deal, is introduced by our new Akamai acceleration. It will serve out the stale image ONCE, before coming back to us to ask if the image is still good. We would invalidate it at that point, but it will have already sent the cached image to you, so you can possibly get the stale image ONE MORE TIME from Akamai, and I suspect it's got a cache value in the headers telling your browser to keep it for a bit longer. so you might have to clear cache, reload it, clear cache a second time, and then it will be gone.

But that still implies somewhere there is a cache that's trying too hard. Like I said, the whole reason we add those numbers is to foil the cache and serve you the new, corrected image.

[DZucker]

I was able to reproduce the problem in IE 7. But it works fine in Chrome, I haven't tested any other browsers. It doesn't only occur on my website (http://dzucker.smugmug.com), I was able to reproduce directly on smugmug.com.

When a user selects "slideshow" in the styles dropdown list and then clicks on the [slideshow] button. The black full screen window comes up, but the slideshow only takes place in a tiny little box in the top left corner of the screen. If you select a different style, it seems to work fine.

Note that I didn't discover this bug myself, my 63 yr old mother called me up after visiting my site for the first time today to tell me that my site froze her computer screen. It took me a little while, but I eventually was able to reproduce on my own computer, I had her change the style and then it worked fine.

[Andy]

I was able to reproduce the problem in IE 7. But it works fine in Chrome, I haven't tested any other browsers. It doesn't only occur on my website (http://dzucker.smugmug.com), I was able to reproduce directly on smugmug.com.

When a user selects "slideshow" in the styles dropdown list and then clicks on the [slideshow] button. The black full screen window comes up, but the slideshow only takes place in a tiny little box in the top left corner of the screen. If you select a different style, it seems to work fine.

Note that I didn't discover this bug myself, my 63 yr old mother called me up after visiting my site for the first time today to tell me that my site froze her computer screen. It took me a little while, but I eventually was able to reproduce on my own computer, I had her change the style and then it worked fine.
Yes, known bug and we're working on it. It will get fixed.

[JLF]

Hi all,

I have been a regular user of Smugmug for about 4 years, but have only recently (i.e yesteday!) registered with dgrin.

I have a problem with my smugmug page. (http://fowler.smugmug.com/)I recently re-organised my galleries, and made some galleries unlisted, and just generally tidied up a little. The problem is that I now have a Sharegroup listed at the top of my page, which relates to an empty gallery.

The link is here (http://fowler.smugmug.com/share/WVN0z4K96OpGA) You will note it re-directs to the smugmug home page.

So, how can I remove this empty gallery and erroneous sharegroup?

Oh, please excuse the shoddiness of my site, I am in the process of customising it, and don't have everything fully tweaked yet.

Thanks a lot,

Joe

[Allen]

Hi all,

I have been a regular user of Smugmug for about 4 years, but have only recently (i.e yesteday!) registered with dgrin.

I have a problem with my smugmug page. (http://fowler.smugmug.com/)I recently re-organised my galleries, and made some galleries unlisted, and just generally tidied up a little. The problem is that I now have a Sharegroup listed at the top of my page, which relates to an empty gallery.

The link is here (http://fowler.smugmug.com/share/WVN0z4K96OpGA) You will note it re-directs to the smugmug home page.

So, how can I remove this empty gallery and erroneous sharegroup?

Oh, please excuse the shoddiness of my site, I am in the process of customising it, and don't have everything fully tweaked yet.

Thanks a lot,

Joe
You can delete your cookies. Any visited sharegroup will show in the
browser for a period of time.

[JLF]

You can delete your cookies. Any visited sharegroup will show in the
browser for a period of time.

:doh

Ahem. Yes, that'll do it... Many thanks for your swift advice, I was sure I had cleared everything in my browser.

All fixed and working now. Many thanks! :thumb

[RogersDA]

I was playing around in Firefox 3.0.1 on the MacPro.

I was pressing CTRL+CMD and using the mouse's scroll button to enlarge and shrink my site in Firefox. I found that I would get the following javascript error (which would keep recurring):

http://www.greyleafphoto.com/photos/375724479_XqsUt-L.jpg

I had to stop the script from running completely in order to make it go away.

Unfortunately, afterward I noticed that, while the CTRL+CMD+ scroll would still work, I could never get Firefox to my site back to its original view. Either everything was just too small, or just larger than before thus causing the main image in each gallery to be placed below the thumbnails.

I cleared everything from Firefox and completely shut it down. Restarting Firefox had no affect on resetting my site. The only way I could resolve the display problem was to use the terminal editor to create a new Firefox profile. Not a big deal to fix.

I guess I am just wondering if this was just me and my Mac, or if other people could do the same thing and get the same display problem.

[Allen]

Can not set Metallic prices and they are offered at default.

Edit: looks like it's working now.

[micknewton]

Control Panel > Site-wide customization requires you to login multiple times.

This morning I logged in to my site, then I had to login again to access the Control Panel > Site-wide customization page, then I had to login again when I tried to make some changes.

[Andy]

Control Panel > Site-wide customization requires you to login multiple times.

This morning I logged in to my site, then I had to login again to access the Control Panel > Site-wide customization page, then I had to login again when I tried to make some changes.
Hi Mick, it's not a bug. We recently enhanced the security of that page. Sorry!

[micknewton]

Hi Mick, it's not a bug. We recently enhanced the security of that page. Sorry!
Requiring your customers to login again, and again, and again just to make one simple change in their customization settings is not a bug?

Okay, then it's not a bug. It's a stupid, lame, and very annoying "feature" that I, as a SmugMug customer, would like to see replaced with a single login.

[Allen]

Requiring your customers to login again, and again, and again just to make one simple change in their customization settings is not a bug?

Okay, then it's not a bug. It's a stupid, lame, and very annoying "feature" that I, as a SmugMug customer, would like to see replaced with a single login.
I only log in once here. Maybe you have a corrupted cookie, might delete
your cookie and try again.

[jfriend]

Hi Mick, it's not a bug. We recently enhanced the security of that page. Sorry!

Andy, I wonder if you could explain what the intended behavior is? I agree with Mick that I see things in the new behavior that do not seem desirable and I can't tell if you intend for it to work this way, aren't really aware it's doing what it's doing or it isn't working how you all intended for it to be working.

Here's what I see that is different:

When I go to the control panel, it requires me to login again. OK, this one is defensible as added security if I haven't just recently logged in, but it shouldn't prompt again if I've just recently logged in. It's not my preference for how it would work (I don't need this added security so it's just in my way), but I can live with it and understand your logic.
After trying to go to the control panel and then being asked for login information, it takes me to a generic "what would you like to do now" screen after the login. This is very inappropriate. I've already expressed what I wanted to do - I wanted to go to the control panel. It should just take me there after the login with no intermediate screen. This, in my opinion, is either a bug or bad design. When I go to http://mail.yahoo.com, it asks me to login. After supplying my credentials and hitting OK, it just takes me to my mail. It doesn't take me to an intermediate screen and ask me where I want to go now. The control panel prompt should work the same way.
Then, I finally get to the control panel. I can make a change and hit Update and it will work. If I then leave that window open for a little while and come back to it later, make another change and hit the Update button, I often get an error. The error just says there was a problem, with no other useful information. If I hit update again, it will usually take the update this time. This clearly seems like a bug. There's no reason that the first time I hit the button would give an error and the second would not.

[Andy]

Andy, I wonder if you could explain what the intended behavior is? I agree with Mick that I see things in the new behavior that do not seem desirable and I can't tell if you intend for it to work this way, aren't really aware it's doing what it's doing or it isn't working how you all intended for it to be working.

Here's what I see that is different:

When I go to the control panel, it requires me to login again. OK, this one is defensible as added security if I haven't just recently logged in, but it shouldn't prompt again if I've just recently logged in. It's not my preference for how it would work (I don't need this added security so it's just in my way), but I can live with it and understand your logic.
After trying to go to the control panel and then being asked for login information, it takes me to a generic "what would you like to do now" screen after the login. This is very inappropriate. I've already expressed what I wanted to do - I wanted to go to the control panel. It should just take me there after the login with no intermediate screen. This, in my opinion, is either a bug or bad design. When I go to http://mail.yahoo.com, it asks me to login. After supplying my credentials and hitting OK, it just takes me to my mail. It doesn't take me to an intermediate screen and ask me where I want to go now. The control panel prompt should work the same way.
Then, I finally get to the control panel. I can make a change and hit Update and it will work. If I then leave that window open for a little while and come back to it later, make another change and hit the Update button, I often get an error. The error just says there was a problem, with no other useful information. If I hit update again, it will usually take the update this time. This clearly seems like a bug. There's no reason that the first time I hit the button would give an error and the second would not.
John, Lee replied that he's looking into the other behavior, in your other thread onthis subject. He will, an you can expect follow up on it, though I can't promise when.

Thank you.

[jfriend]

John, Lee replied that he's looking into the other behavior, in your other thread onthis subject. He will, an you can expect follow up on it, though I can't promise when.

Thank you.

OK, copying my summary of control panel login issues over to this thread (http://www.dgrin.com/showthread.php?p=931175#post931175).

[Pamela]

I went to my site to see stats. After I clicked on control panel , then I clicked on customization on accident

then went back to homepage my header and links are gone.



What happened. I dont want anything changed from what it was.

[Pamela]

Andy


Someone help me , I freaking out. my actvivity window is telliing me it is not found.


Edit: be back guys, Im seriously going to be sick. ok - im getting a grip of myself. I dont know what I did. I wasnt wanting to do anything but look at my stats. I clicked on customization on accident then a screen came up to sign in to do this. I thought what is that so I went back to homepage to go to control panel , that s when I noticed this.

[Pamela]

Ok - Whom ever is working on this --Thank you ,thank you ,thankyou !


The homepage is loading if I use the smugmug address. If I use my custom domain name this is what shows up in my activity window

exposed-images.smugmug.com/crossdomain.xml error

the homepage loads and shows the header and links but no slideshow.



Thanks again

[Andy]

Ok - Whom ever is working on this --Thank you ,thank you ,thankyou !


The homepage is loading if I use the smugmug address. If I use my custom domain name this is what shows up in my activity window

exposed-images.smugmug.com/crossdomain.xml error

the homepage loads and shows the header and links but no slideshow.



Thanks againfixing stay tuned :D

[Pamela]

fixing stay tuned :D



Oh thank you ANDY

All of you are amazing- I couldnt even begin to fill any of your shoes.

[micknewton]

I only log in once here. Maybe you have a corrupted cookie, might delete
your cookie and try again.
I deleted all Firefox private data except passwords. This time I only had to login once to get to the customization page. However, I got sent to the login page again after leaving the customization page open for a short while.

I also noticed a couple other things:

1. The "Delete Photos" command appears to be broken. I selected 4 photos to delete from a journal gallery. When I clicked the delete button the gallery disappeared and all I was left with was the smugmug banner and search box. I hit F-5 to reload the page and got the same thing. I went to the home page, then back to the gallery, and it had only deleted one of the photos. I went through the same process again with the same results. I finally deleted the remaining photos individually.

2. I uploaded a completely transparent .gif file and the system never processed the file. It processed the other non-transparent files I uploaded at the same time, but not the .gif file. I waited a few minutes for it to complete the processing (whatever that entails), but it never did complete.

[micknewton]

3. When I first go to a site that I'm logged into it displays the home page as if I am not logged in. I have to hit F5 (or click FF's Reload button) to reload the page before it shows the logged-in controls.

[Andy]

3. When I first go to a site that I'm logged into it displays the home page as if I am not logged in. I have to hit F5 (or click FF's Reload button) to reload the page before it shows the logged-in controls.
bigwebguy has said he'll look into this thank you.

[Andy]

Custom Domains and Homepage Slideshows are broken right now, we are aware and will fix it asap.

[Andy]

Custom Domains and Homepage Slideshows are broken right now, we are aware and will fix it asap.
We fixed it, sorry about that!

[MoWheels]

:dunno
I am trying to delete several photos from a gallery by selecting "Delete Photos". I click on multiple photos (red boxes around thumbnails) and then click Delete, but only the first photo is deleted. I've tried it in IE and Firefox on PC and Firefox and Safari on a Mac - can only delete one photo at a time. What am I missing here?

[darryl]

I know there's a thread about problems deleting multiple photos, which I haven't tried, but has anybody experienced this bug? No problem deleting photos, but the screen after confirming delete comes up black -- SmugMug's very own BSOD (Black Screen of Death)!

Steps to Reproduce:
- Upload photo or video
- If in Traditional style, click on photo/video
- From Photo Tools, select Delete
- When prompted to confirm delete, click on Delete

Expected Behavior:
- You are brought back to the album home page.

Actual Behavior:
- Black Screen Of Death

Notes:
- Photo/video *does* get deleted, but lack of feedback is confusing.
- Happening for me on multiple SmugMug sites.
- Happens with Firefox 3.0.1 (yeah yeah, 3.0.3 is downloading right now) as well as IE 7.0.5730.13.

Haven't tried it on a Mac yet, but it doesn't look platform-specific.

[Andy]

I know there's a thread about problems deleting multiple photos, which I haven't tried, but has anybody experienced this bug? No problem deleting photos, but the screen after confirming delete comes up black -- SmugMug's very own BSOD (Black Screen of Death)!

Steps to Reproduce:
- Upload photo or video
- If in Traditional style, click on photo/video
- From Photo Tools, select Delete
- When prompted to confirm delete, click on Delete

Expected Behavior:
- You are brought back to the album home page.

Actual Behavior:
- Black Screen Of Death

Notes:
- Photo/video *does* get deleted, but lack of feedback is confusing.
- Happening for me on multiple SmugMug sites.
- Happens with Firefox 3.0.1 (yeah yeah, 3.0.3 is downloading right now) as well as IE 7.0.5730.13.

Haven't tried it on a Mac yet, but it doesn't look platform-specific.

We'll fix it, sorry!

[luna_tic]

Yeah hi, sorry, forgot my original log in name and ended up with this.

The deletion problem isn't the only thing. I discovered that after a hundred pic upload became a few hundred pic upload. It was doubling them, a few were tripled and around three were quadrupled.

I could only delete one at a time and now it will only accept an upload of one a time.

Thanks for your time!:thumb

[Andy]

It's a bug from last night's release, we'll fix it asap, sorry!

[luna_tic]

I know you guys will :lust just letting you know what's happening this side of the keyboard. It is still crashing my firefox a lot however, and was doing so before the new release. I was almost kissing the keyboard if I had a straight day without a crash. Tonight is dismal for crashing on upload and I am trying to do so at around 10 images at a time! No choice. Client is now home after the honeymoon and I have another session to fuss over tomorrow!

If you hear any swearing across the seas, it's meeeeeeeeeee :rofl

Thanks guys. I am sure it will all be fantabulous when it is done! :clap

[Andy]

I know there's a thread about problems deleting multiple photos, which I haven't tried, but has anybody experienced this bug? No problem deleting photos, but the screen after confirming delete comes up black -- SmugMug's very own BSOD (Black Screen of Death)!

Steps to Reproduce:
- Upload photo or video
- If in Traditional style, click on photo/video
- From Photo Tools, select Delete
- When prompted to confirm delete, click on Delete

Expected Behavior:
- You are brought back to the album home page.

Actual Behavior:
- Black Screen Of Death

Notes:
- Photo/video *does* get deleted, but lack of feedback is confusing.
- Happening for me on multiple SmugMug sites.
- Happens with Firefox 3.0.1 (yeah yeah, 3.0.3 is downloading right now) as well as IE 7.0.5730.13.

Haven't tried it on a Mac yet, but it doesn't look platform-specific.
Fixed the delete black screen bug.
Sorry folks!

[jfriend]

I haven't fully gotten to the bottom of this problem and I have to do something else for a little while, but I think there is some sort of "race condition" betwen the first ajax call returning with the thumb data for the page and the creating of the slideshow button.

If I run other code on onDOMReady, then I get the following Javascript error and no slideshow button appears in my page.

Here's the error from the Firebug console:

fullScreenSlideshow.resumeFetch is not a function
rawAjaxThumbs(1, 369387035)gallery_ajax-min-... (line 60)
handleSuccess(Object tId=0 status=200 statusText=OK)gallery_ajax-min-... (line 203)
setProgId(Object conn=XMLHttpRequest tId=0, Object scope=window, undefined)yui_core-min-ffd8... (line 36)
setProgId()yui_core-min-ffd8... (line 36)

if(YD.inDocument('fsssButton')&&goGetSlideshowSWF){fullScreenSlideshow.resumeFet...

For reference, all I'm doing in my javascript is adding another YUI button to the altViews div next to the slideshow button. I'm sure there's a possiblity that I'm doing something wrong to trigger this, but right now I can't see how so I thought I'd post anyway in case this lines up with any other reports of missing slideshow buttons or javascript errors.

I'll be looking into it more tonight.

[{JT}]

Strange, we HAD a race condition that gave us problems from time to time - but I thought I had fixed it with this last push. I will take another look though, you want to point me to a specific page you have in mind where the problem is?

I haven't fully gotten to the bottom of this problem and I have to do something else for a little while, but I think there is some sort of "race condition" betwen the first ajax call returning with the thumb data for the page and the creating of the slideshow button.

If I run other code on onDOMReady, then I get the following Javascript error and no slideshow button appears in my page.

Here's the error from the Firebug console:

fullScreenSlideshow.resumeFetch is not a function
rawAjaxThumbs(1, 369387035)gallery_ajax-min-... (line 60)
handleSuccess(Object tId=0 status=200 statusText=OK)gallery_ajax-min-... (line 203)
setProgId(Object conn=XMLHttpRequest tId=0, Object scope=window, undefined)yui_core-min-ffd8... (line 36)
setProgId()yui_core-min-ffd8... (line 36)

if(YD.inDocument('fsssButton')&&goGetSlideshowSWF){fullScreenSlideshow.resumeFet...

For reference, all I'm doing in my javascript is adding another YUI button to the altViews div next to the slideshow button. I'm sure there's a possiblity that I'm doing something wrong to trigger this, but right now I can't see how so I thought I'd post anyway in case this lines up with any other reports of missing slideshow buttons or javascript errors.

I'll be looking into it more tonight.

[micknewton]

4. Clicking the "Save Changes" button on the "Crop Thumbnail" page causes a "Bad Response From Server" error. Pressing F5 to reload the page gets me the following message:

"It looks like this photo is currently being processed already. It can take a minute or so for the crop to show up in your gallery. Please check there in a few minutes (you may have to reload), and report any problems to SmugMug customer service."

When I click the "your gallery" link, it takes me back to my gallery and the thumbnail is cropped as it should be.

[jfriend]

Strange, we HAD a race condition that gave us problems from time to time - but I thought I had fixed it with this last push. I will take another look though, you want to point me to a specific page you have in mind where the problem is?

Thanks for responding, but I now think it IS my code causing it. It is a race condition where if the slideshow button is created before my code runs, my code causes a problem. If my code runs before the slideshow button is created, no problem. So, I don't think it's a race condition in your code. It looks like I can change my code to avoid it.

One problem I am having is that these dynamically created YUI buttons with uncertain timing for when they are getting created makes it hard for me to consistently insert objects (other buttons) before or after them in my code. My code is running at onDOMReady time.

[JAG]

The new buttons in my galleries have moved and are now covering my descriptions on the left.

http://jagcreations.smugmug.com/gallery/6091307_gpTkP#382455003_pV8tW

It wasn't like this two days ago.:dunno

[jfriend]

Thanks for responding, but I now think it IS my code causing it. It is a race condition where if the slideshow button is created before my code runs, my code causes a problem. If my code runs before the slideshow button is created, no problem. So, I don't think it's a race condition in your code. It looks like I can change my code to avoid it.

One problem I am having is that these dynamically created YUI buttons with uncertain timing for when they are getting created makes it hard for me to consistently insert objects (other buttons) before or after them in my code. My code is running at onDOMReady time.

JT, I still am having an issue where I can't seem to get reliable timing for adding buttons alongside Smugmug buttons. Sometimes mine are added before yours and sometimes yours are added before mine. Most of the time that just causes an order difference, but I could see other times where it could be worse, particularly if I was trying to modify your buttons.

The root of the problem is that if you add things at onDOMLoaded time and we are trying to modify things at onDOMLoaded time, then suddenly our timing relative to one another becomes important and not controllable. In particular, I see a different order of events if the page is loaded from scratch vs. from the back button. And, even loaded from scratch is not always consistent. I feel like I need an event to hook onto that signifies that Smugmug is done with all of it's manipulations with the page. With so many dynamically created buttons now, this is a fairly new problem. onPhotoShow works in the Smugmug view as a signal for when the thumbs and main image are loaded, but that only works in that view and isn't what I want to wait for when I'm trying to do something in the static chrome area (like around the Buy button or the Share button.

[JAG]

The new buttons in my galleries have moved and are now covering my descriptions on the left.

http://jagcreations.smugmug.com/gallery/6091307_gpTkP#382455003_pV8tW

It wasn't like this two days ago.:dunno


hellooooo...is this thing on???

I noticed that other smuggers are not having this problem. Why are my buttons all the sudden messed up???? Its quite annoying as I cannot navigate very easily around it? Any help is appreciated! Its been 4 days now.:huh

EDIT...
apperantly when I sign out the buttons are fine. When I sign in the buttons are to the left and out of place. What gives?

[jfriend]

hellooooo...is this thing on???

I noticed that other smuggers are not having this problem. Why are my buttons all the sudden messed up???? Its quite annoying as I cannot navigate very easily around it? Any help is appreciated! Its been 4 days now.:huh

EDIT...
apperantly when I sign out the buttons are fine. When I sign in the buttons are to the left and out of place. What gives?

I'd suggest you go to the customizing forum and ask over there. It likely has something to do with your customization perhaps conflicting with some recent site changes. Since none of us can see what's wrong (if it only happens when you're logged in), a screen shot of what's going on would probably increase your chances of getting useful help.

[palak]

Here's my big problem. the arrange photo by filename doesn't work on galleries with lots of photos (~1000 in my gallery) in which i've uploaded all of it in sections.

What i did:
1. created a gallery
2. started uploading my 1000 pics
3. upload got interrupted
4. finished the upload the next day
5. successfully upload all photos
6. went to "Arrange Photos"
7. hit the by filename option

Result: The sort works but somehow segments the sorting by date upload result in #580-1000 showing first (in order) and then #1-579 showing second (in order).

This is really frustrating because manually fixing this will take way to much time. i still can't get it to work and it's happened multiple times when i have alot of images in the gallery.

[jfriend]

Here's my big problem. the arrange photo by filename doesn't work on galleries with lots of photos (~1000 in my gallery) in which i've uploaded all of it in sections.

What i did:
1. created a gallery
2. started uploading my 1000 pics
3. upload got interrupted
4. finished the upload the next day
5. successfully upload all photos
6. went to "Arrange Photos"
7. hit the by filename option

Result: The sort works but somehow segments the sorting by date upload result in #580-1000 showing first (in order) and then #1-579 showing second (in order).

This is really frustrating because manually fixing this will take way to much time. i still can't get it to work and it's happened multiple times when i have alot of images in the gallery.

Are you 100% sure you have sort by filename enabled properly. Sorting galleries in Smugmug can be confusing because there are a couple (sometimes conflicting) ways to get sorts. Did you set "Auto Sort" in the customize gallery screen to "filename"?

Or alternately you can set Auto Sort to None and then in the Tools menu choose "Sort" and pick "Filename". The first method will keep it sorted, even if you upload new photos. The latter method does a one time sort. Either should work, but if one doesn't work, I'd suggest trying the other.

[arthousephotography]

Something not working right? Might be a bug, reply here. Give us all the details you can. Anything that might be relevant like your browser. Are you logged in? What were you doing before the problem? Send us a link to the SmugMug page you were using. Anything that you can think of to help us track down the problem.

Old threads are here:
http://www.dgrin.com/showthread.php?t=79244
http://www.dgrin.com/showthread.php?t=44268
http://www.dgrin.com/showthread.php?t=40326
http://www.dgrin.com/showthread.php?t=23483

Putting my query in the correct thread - please see thread here:

http://www.dgrin.com/showthread.php?p=936033#poststop

[Thando]

4. Clicking the "Save Changes" button on the "Crop Thumbnail" page causes a "Bad Response From Server" error. Pressing F5 to reload the page gets me the following message:

"It looks like this photo is currently being processed already. It can take a minute or so for the crop to show up in your gallery. Please check there in a few minutes (you may have to reload), and report any problems to SmugMug customer service."

When I click the "your gallery" link, it takes me back to my gallery and the thumbnail is cropped as it should be.

Is this still happening? What browser are you using?

[Thando]

hellooooo...is this thing on???

I noticed that other smuggers are not having this problem. Why are my buttons all the sudden messed up???? Its quite annoying as I cannot navigate very easily around it? Any help is appreciated! Its been 4 days now.:huh

EDIT...
apperantly when I sign out the buttons are fine. When I sign in the buttons are to the left and out of place. What gives?

Is this still happening? If so, what browser?

[Thando]

Here's my big problem. the arrange photo by filename doesn't work on galleries with lots of photos (~1000 in my gallery) in which i've uploaded all of it in sections.

What i did:
1. created a gallery
2. started uploading my 1000 pics
3. upload got interrupted
4. finished the upload the next day
5. successfully upload all photos
6. went to "Arrange Photos"
7. hit the by filename option

Result: The sort works but somehow segments the sorting by date upload result in #580-1000 showing first (in order) and then #1-579 showing second (in order).

This is really frustrating because manually fixing this will take way to much time. i still can't get it to work and it's happened multiple times when i have alot of images in the gallery.

Is this Arrange Photos the one in the Photo Tools menu? The Sort Feature that appears on the left side of that tool is buggy. We're aware of it and we are looking into it. If that is not the tool that you are referring to, let us know.

[bham]

Downloading sales report, get a blank file. If you choose to open the file immediately you get all the data, if you choose save that gets a file with all the colums, headers etc but no info. Very odd.

[Fishead]

when I go to my stats I get a "no hits yet" page if I go to last months pages and then foward to current month the page shows up?

[OffTopic]

I think there's a bug in the comment form where website info entered into the "links" field is not being processed as a link. A couple of us have tried every way possible we could think of, and just can't get it to work anymore. :scratch

And not a bug, but man that spam challenge thing is tiny almost impossible to read. It took me three tries to post a test comment on my site.

[Erick L]

My site is not loading at the moment. I checked some other people's sites and they seem fine.

EDIT: Working now. I installed Exif Viewer plugin (using FF3). It worked fine, then I couldn't load my site at all but other sites seemed fine. Uninstalling the plugin made things normal again. I knew Exif were useless. :rolleyes

[glad2badad]

Hi. Using IEv6...

None of my galleries will load photos after selecting the gallery to view. The gallery loads, but no photos. It was working fine yesterday afternoon.

Something going on?

Thanks.

http://www.misterbsphotography.com

[Allen]

Hi. Using IEv6...

None of my galleries will load photos after selecting the gallery to view. The gallery loads, but no photos. It was working fine yesterday afternoon.

Something going on?

Thanks.

http://www.misterbsphotography.com
They load here in IE6. Try clearing your cache, might be a corrupt cookie.

[glad2badad]

They load here in IE6. Try clearing your cache, might be a corrupt cookie.
Thanks. I just did a page refresh and everything is fine now. It had been a while since posting about it. I had refreshed earlier to no avail. There was a javascript error (icon showing in lower left of browser window) at the time, but I forgot to note exactly what it said.

Anyway...all's good for now. :-) Thanks.

BTW - I know what you mean by clearing the cache...just didn't get that far (no need at this point).

[Andrea H.]

Trying to upload some photos just now and it toggles saying that it's got connection problem and is "retrying" and just sits there and retries repeatedly. I just upload files not 10 minutes ago and it worked great. Now on both computers (one is xp and one is vista), I have internet, but smugmug won't let me upload.

Any ideas?

ETA:

And if I try to use a different uploader, the page doesn't even load to offer me other options.

[rainforest1155]

Trying to upload some photos just now and it toggles saying that it's got connection problem and is "retrying" and just sits there and retries repeatedly. I just upload files not 10 minutes ago and it worked great. Now on both computers (one is xp and one is vista), I have internet, but smugmug won't let me upload.
Hi Andrea,

Could you give it another try? The uploading page had a temporary glitch, but all is back to normal.

Sorry for any inconvenience.

Sebastian

[Andrea H.]

There's a glitch in the Matrix!

Yes, it's working now. Thanks for looking at that for me!

[lungdoc]

Hi. Been having issues today (and never prior) uploading to my account. Pictures seem to "go" from Send to Smugmug or LR uploader but nothing shows up in gallery and get an error message. Using a more basic default uploader directly it seems to "freeze" after about 500-600 kb of data on a shot. Tried uploading to a new gallery with Send to Smugmug and it creates the gallery but no pictures in it - at least none yet and usually they start popping up nearly immediately. No real changes made on my end - Win XP.

[lungdoc]

Interesting - works ok from my laptop. I'll need to try a reboot and cache clearance - sort of surprised cache would matter as Send to Smugmug and Lightroom uploader aren't Firefox apps. Open to any brighter explanations. Same internet connection and home network for both.

[richW]

Hi. Been having issues today (and never prior) uploading to my account. Pictures seem to "go" from Send to Smugmug or LR uploader but nothing shows up in gallery and get an error message. Using a more basic default uploader directly it seems to "freeze" after about 500-600 kb of data on a shot. Tried uploading to a new gallery with Send to Smugmug and it creates the gallery but no pictures in it - at least none yet and usually they start popping up nearly immediately. No real changes made on my end - Win XP.

Interesting - works ok from my laptop. I'll need to try a reboot and cache clearance - sort of surprised cache would matter as Send to Smugmug and Lightroom uploader aren't Firefox apps. Open to any brighter explanations. Same internet connection and home network for both. Looking at your upload log, it looks like the connection drops during upload and the entire file was not received.

Could you try again and also run traceroutes/line quality to determine where the problem is.

http://dgrin.smugmug.com/gallery/3385500/
http://dgrin.smugmug.com/gallery/2959046/

Send the results to the help desk and one of the engineers will take a look for you. http://www.smugmug.com/help/emailreal

[I Simonius]

Hi. Been having issues today (and never prior) uploading to my account. Pictures seem to "go" from Send to Smugmug or LR uploader but nothing shows up in gallery and get an error message. Using a more basic default uploader directly it seems to "freeze" after about 500-600 kb of data on a shot. Tried uploading to a new gallery with Send to Smugmug and it creates the gallery but no pictures in it - at least none yet and usually they start popping up nearly immediately. No real changes made on my end - Win XP.

yeah that'\s what Im getting too:scratch

Normally I only upload one or two pics but last night I tried to upload 86 pics but this morning it has hung at about 20.

[lungdoc]

Looking at your upload log, it looks like the connection drops during upload and the entire file was not received.

Could you try again and also run traceroutes/line quality to determine where the problem is.

http://dgrin.smugmug.com/gallery/3385500/
http://dgrin.smugmug.com/gallery/2959046/

Send the results to the help desk and one of the engineers will take a look for you. http://www.smugmug.com/help/emailreal

Did this - long first hop of 81 MS on the Line quality Test - told that might be my problem - but the laptop where uploads work fine gets the exact same result and is on same router/network. Still a mystery to me.

[Allen]

I think further instructions are needed on this wiki page (http://wiki.smugmug.net/display/SmugMug/Flash%20Slideshow). Have ran into this on
a few sites that are not doing this and it causes the visitors cpu to run at
close to 100%. Or fix the flash show code.:D

splash: '<url>'

* Url to an image you want to set as your splash image
* Default: blank
* URL must use #46; instead of any dots '.'
* WARNING! Remove this line if you don't want a splash

[jfriend]

I think further instructions are needed on this wiki page (http://wiki.smugmug.net/display/SmugMug/Flash%20Slideshow). Have ran into this on
a few sites that are not doing this and it causes the visitors cpu to run at
close to 100%. Or fix the flash show code.:D

splash: '<url>'

* Url to an image you want to set as your splash image
* Default: blank
* URL must use #46; instead of any dots '.'
* WARNING! Remove this line if you don't want a splash


I really think the slideshow code should be hardened against invalid parameters so it doesn't mess up when any invalid parameter is put in, particularly any of the URLs. This is end users, mostly cutting and pasting who have no idea what Javascript is. They are going to make mistakes. It wouldn't be bad to fix the wiki too, but the code should be hardened.

[Andy]

I really think the slideshow code should be hardened against invalid parameters so it doesn't mess up when any invalid parameter is put in, particularly any of the URLs. This is end users, mostly cutting and pasting who have no idea what Javascript is. They are going to make mistakes. It wouldn't be bad to fix the wiki too, but the code should be hardened.
Hi John, we have your request by email as well. Thanks for taking the time to point this out!

[twincitiesphoto]

For over a month now - when viewing my site on my iphone and I choose the path:

TIMELINE / SHOW ALL - NEWEST

the page sits and spins like its waiting to display the newest photo but then it just stops and sits on that page.

when I select the SHOW ALL - OLDEST
it works fine and returns a photo very fast -

Am I the only one experiencing this - or is it a bug? I'm thinking we need to get the bug spray out.

Thanks.

[Andy]

For over a month now - when viewing my site on my iphone and I choose the path:

TIMELINE / SHOW ALL - NEWEST

the page sits and spins like its waiting to display the newest photo but then it just stops and sits on that page.

when I select the SHOW ALL - OLDEST
it works fine and returns a photo very fast -

Am I the only one experiencing this - or is it a bug? I'm thinking we need to get the bug spray out.

Thanks.

http://www.twincitiesphotography.com/iphone/#_years works for me on my site on my iphone and your site here

http://www.twincitiesphotography.com/iphone/#_years

try it, you may just have to wait a bit.....

[twincitiesphoto]

Andy - it still does not work for me - interestingly the URL does not change at all when I click the SHOW ALL - NEWEST

But when I click the SHOW ALL - OLDEST, the URL changes to:

http://www.twincitiesphotography.com/iphone/gallery.mg?Timeline=1


However when I click on SHOW ALL - NEWEST, the url stays the same, which is:

http://www.twincitiesphotography.com/iphone/timeline.mg


When I click on SHOW ALL 2008 it changes to:

http://www.twincitiesphotography.com/iphone/timeline.mg?Year=2008


The same thing happens on my iphone browser and my pc browser - the URL seems stuck at http://www.twincitiesphotography.com/iphone/timeline.mg

Shouldn't the "timeline=1" change to some other value for hte show all newest?


UPDATE - I did try this on my work pc and the URL finally changed to: http://www.twincitiesphotography.com/iphone/gallery.mg?Timeline=1&order=recent

However I've tried this multiple times over the last month on my iphone and its almost like it times out after about 20 seconds -

UPDATE 10-30-08 Andy - I was finally able to get this to work - after restarting the search 3-4 times - however - as you know - it only loads about 20 images at first then you need to click the 'load more images' link at which point it does the same exact thing - it sits and spins as if it trying to load more images and then stops. At this point that link to load more images is gone so you have no choice but to go back to the very beginning and start over.

[denisegoldberg]

I posted this as a thread on October 13th. I've added a note to that thread today, and I'm going to post a link here too since the previous request seems to be lost... I still have hopes that you will fix this small but very annoying behavior soon.

The gallery link from the Get a Link page used to take the viewer to the specified photo. Unfortunately at some point around October 13th the URL for Gallery on that page was broken.

Instead of a correct url http://denise.smugmug.com/gallery/6145242_yiNwf#387020598_WawNF (http://denise.smugmug.com/gallery/6145242_yiNwf#387020598_WawNF), which takes the viewer directly to the photo in the gallery, a url like this is shown - http://denise.smugmug.com/gallery/6145242_yiNwf//387020598_WawNF (http://denise.smugmug.com/gallery/6145242_yiNwf//387020598_WawNF). This takes the viewer to the first photo in the gallery, which is not what the gallery link should do, and not what it did earlier in the month.

Yes, I know, I just need to change the // to # to get the link to work properly. But I shouldn't need to do that!

Here's a link to the full thread - http://www.dgrin.com/showthread.php?p=955192#post955192.

A fix please!

--- Denise

[Andy]

I posted this as a thread on October 13th. I've added a note to that thread today, and I'm going to post a link here too since the previous request seems to be lost... I still have hopes that you will fix this small but very annoying behavior soon.

The gallery link from the Get a Link page used to take the viewer to the specified photo. Unfortunately at some point around October 13th the URL for Gallery on that page was broken.

Instead of a correct url http://denise.smugmug.com/gallery/6145242_yiNwf#387020598_WawNF (http://denise.smugmug.com/gallery/6145242_yiNwf#387020598_WawNF), which takes the viewer directly to the photo in the gallery, a url like this is shown - http://denise.smugmug.com/gallery/6145242_yiNwf//387020598_WawNF (http://denise.smugmug.com/gallery/6145242_yiNwf//387020598_WawNF). This takes the viewer to the first photo in the gallery, which is not what the gallery link should do, and not what it did earlier in the month.

Yes, I know, I just need to change the // to # to get the link to work properly. But I shouldn't need to do that!

Here's a link to the full thread - http://www.dgrin.com/showthread.php?p=955192#post955192.

A fix please!

--- DeniseWe'll check it asap. Sorry about that :(

[denisegoldberg]

We'll check it asap. Sorry about that :(
Thanks Andy - looks like this is fixed now.

--- Denise

[Allen]

I moved a couple photos to another gallery and the one photo that should
have been left in the originating gallery also moved. It looks like when going
to the move photos page the photo that you're on in the gallery is
automatically highlighted on the move page so it gets moved also if you don't
notice it's highlighted. Could be a problem in larger galleries noticing
that. I've used move many times and never had this happen.

[Andy]

I moved a couple photos to another gallery and the one photo that should
have been left in the originating gallery also moved. It looks like when going
to the move photos page the photo that you're on in the gallery is
automatically highlighted on the move page so it gets moved also if you don't
notice it's highlighted. Could be a problem in larger galleries noticing
that. I've used move many times and never had this happen.
It's not a bug, it's new intentional behavior, I neglected to get it in the release notes. When you use any tool, we'll preselect the photo you are on. Sorry. Will folks get used to it or do you think it needs notice somewhere?

[Allen]

It's not a bug, it's new intentional behavior, I neglected to get it in the release notes. When you use any tool, we'll preselect the photo you are on. Sorry. Will folks get used to it or do you think it needs notice somewhere?
Tried a gallery with many photos and the highlighted one was buried a few
scolls down so it isn't easily noticed. It could be common with recently
uploaded photos, photos that fall at the end or top, jumping to the end with
the end key would miss the highlighed one. Or just clicking the ones at the
top with not scrolling far enough.

[jfriend]

It's not a bug, it's new intentional behavior, I neglected to get it in the release notes. When you use any tool, we'll preselect the photo you are on. Sorry. Will folks get used to it or do you think it needs notice somewhere?

It sounds like a generally good idea to me. I've personally been annoyed when I select an operation on the current image and then I get a screen of all the thumbs and I have to go find the current image all over again. This new functionality solves that issue.

The issue that Allen points out could be solved if the initially selected image is scrolled into view so the user can clearly see that it's already been selected for you. It's a problem when it's not initially visible.

If you can't do that, then you're in a bad spot. User's will think it's a pain they have to go refind the current image just to select it (like I thought it was a pain) or users will not realize that one is already selected (like happened to Allen).

[Fishead]

my stats have not been working for at least a month...get a blank page when I go to "details," if I hit "last months" and then go foward to "next months" sometimes the current will apear, I posted this problem once but got no response.......could someone please check it out for me? thanks allen

[Andy]

my stats have not been working for at least a month...get a blank page when I go to "details," if I hit "last months" and then go foward to "next months" sometimes the current will apear, I posted this problem once but got no response.......could someone please check it out for me? thanks allen
Would love to - can we have a link to your site so we can check?

[denisegoldberg]

I often use the "get a link" screen to pick up links to my galleries/photos.

I noticed today that clicking on a link to copy it does not place anything on the clipboard in IE7. It works correctly in Firefox (using version 3.0.3).

I click on the link, get a "copied" confirmation, then paste into a document. The link isn't pasted; instead I get the last think that I "copied".

Added a little later... I did find a workaround for this behavior. I click on the link to copy it. Once I've clicked on it once, and knowing that it really wasn't copied, I can right click on it again. This time copy is available, and when I click copy, the link really is copied.

--- Denise

[Andy]

I often use the "get a link" screen to pick up links to my galleries/photos.
Known bug - it's cuz of Adobe Flash 10 -which you apparently have in IE but not for FF yet. :D

We'll get it fixed.

[agallia]

Since the Tools upgrade a few days ago, I have discovered that certain photos in my galleries cannot be viewed at XL or larger sizes???? Not all photos...just certain ones that worked fine before. Clicking on XL or larger brings up view window which continuously says "loading..." but no photo.

Also, Slideshow hangs up on those galleries when it reaches the problem photos that can't be enlarged.

Please help. Thanks.

[cadguru]

Known bug - it's cuz of Adobe Flash 10 -which you apparently have in IE but not for FF yet. :D

We'll get it fixed.

Thanks for staying on top of it Andy!:clap

[clscdk]

The link to the most important function is gone? What's up with that?

I now have some weird buttons on the top of my screen when logged in. But the link to my control panel is gone?

How can this be? The control panel link is the most important link!

Please somebody get the control panel link back.

---

On a related note: Why its it that there's this page when I log in where I have to click on a link to my control panel? In stead of just showing me the panel?

I mean... I log in for chrissake ;) so I'm supposed to go to my control panel. I do that each and every time. Why do I have to click an extra link and wait extra seconds? My browser's got a "back" button already, I don't need no steeenken link for that ;)

[cadguru]

for me, even when I am logged in, I still have to enter my password again to get into the control panel....weird.

[DrRichCox]

I'm having trouble sorting by using the customize gallery feature autosort.

[Allen]

for me, even when I am logged in, I still have to enter my password again to get into the control panel....weird.
I only find this happens if closing the browser when logged in and opening it
again. You'll still be logged in and be able to change most things but have to
log in again if you go to the customizing page. It's extra security they added
in case you log on somewhere else and shut down without logging out I think.

[agallia]

Since the Tools upgrade a few days ago, I have discovered that certain photos in my galleries cannot be viewed at XL or larger sizes???? Not all photos...just certain ones that worked fine before. Clicking on XL or larger brings up view window which continuously says "loading..." but no photo.

Also, Slideshow hangs up on those galleries when it reaches the problem photos that can't be enlarged.

Please help. Thanks. Bump.
Seems to be happening on certain galleries, not all???

[Mazlim]

Hi,

I haven't had to use my tools menu for a little while now and so it wasn't a big issue, but now that I would like to arrange photos etc....

I know that it says that the tools menu has moved next to the 'Add photos' button. However, for some reason I am not able to see this entire panel of buttons at all when I have entered a gallery? I have tried to enable easy-sharing, external links, etc in the gallery but I cannot get them to show.

Is there something wrong with the way that I have set up my galleries? I did do some customisation, but it was more a copy and paste job (I'm not sure what I did, really).

Also, I have my Control Panel button AND a link to my control panel when I log into smugmug, so did my tools menu button do a runner on me? (I see pics in all the help pages where the "Tools Menu" button is between "Add Photos" and "Buy" buttons, but mine isn't) :dunno

-Maz.

[richW]

Hi,

I haven't had to use my tools menu for a little while now and so it wasn't a big issue, but now that I would like to arrange photos etc....

I know that it says that the tools menu has moved next to the 'Add photos' button. However, for some reason I am not able to see this entire panel of buttons at all when I have entered a gallery? I have tried to enable easy-sharing, external links, etc in the gallery but I cannot get them to show.

Is there something wrong with the way that I have set up my galleries? I did do some customisation, but it was more a copy and paste job (I'm not sure what I did, really).

Also, I have my Control Panel button AND a link to my control panel when I log into smugmug, so did my tools menu button do a runner on me? (I see pics in all the help pages where the "Tools Menu" button is between "Add Photos" and "Buy" buttons, but mine isn't) :dunno

-Maz.In your css section look for the following line:

#altViews { visibility: hidden; }

Add this line under it:

.loggedIn #altViews { visibility: visible; }

[Mazlim]

In your css section look for the following line:

#altViews { visibility: hidden; }

Add this line under it:

.loggedIn #altViews { visibility: visible; }


Thank you thank you!! :clap

[darryl]

The link to the most important function is gone? What's up with that?

I now have some weird buttons on the top of my screen when logged in. But the link to my control panel is gone?

How can this be? The control panel link is the most important link!

Please somebody get the control panel link back.


Old: http://dgrin.smugmug.com/photos/100176842_PKc6C-L.png
New: http://cdn.smugmug.com/img/help/control-panel/homepage-buttons3.jpg

[Umbris]

I posted this in a separate thread, so I apologize for the cross post.

There are bugs related to cropping thumbnails to a square 1:1 format.

1. The Tools>Many Photos>Adjust Thumbnails does not work for bulk adjusting thumbnails to a square format.

2. Tools>Crop Thumbnails to crop to 1:1 format seems to work about 80% of the time, with no discernible pattern. After waiting several minutes and attempting to crop again, this message appears:
It looks like this photo is currently being processed already. It can take a minute or so for the crop to show up in your gallery. Please check there in a few minutes (you may have to reload), and report any problems to SmugMug customer service.
3. Tools>Crop Thumbnails to crop to 1:1 format sometimes cause previous crops to revert back to their original uncropped format. Again, there is no discernible pattern.

Please let me know if you need more information.

[agallia]

Bump.
Seems to be happening on certain galleries, not all???Bump.
This is becoming a real problem so I'll restate what is happening. Certain photos in my galleries, usually duplicate copies moved from other galleries, do not display above XL size and do not show in slideshow. I have even deleted them and put new copies back in. Seems they might display a few times then, all of a sudden, the problem is back. The only thing that might be different with the same filename copies is that I modified captions or keywords. But this doesn't seem to be a problem with other photos.

Example of problem: Photos #16 & 17 in gallery/6338251_b49mV#411298701_RFFQV

Please advise as I no longer have faith that other fiiles in other galleries are still uncorrupted.

[cadguru]

I only find this happens if closing the browser when logged in and opening it
again. You'll still be logged in and be able to change most things but have to
log in again if you go to the customizing page. It's extra security they added
in case you log on somewhere else and shut down without logging out I think.


thanks Allen

[Thando]

Bump.
This is becoming a real problem so I'll restate what is happening. Certain photos in my galleries, usually duplicate copies moved from other galleries, do not display above XL size and do not show in slideshow. I have even deleted them and put new copies back in. Seems they might display a few times then, all of a sudden, the problem is back. The only thing that might be different with the same filename copies is that I modified captions or keywords. But this doesn't seem to be a problem with other photos.

Example of problem: Photos #16 & 17 in gallery/6338251_b49mV#411298701_RFFQV

Please advise as I no longer have faith that other fiiles in other galleries are still uncorrupted.

I'm pretty sure this has to do with recent changes to the way that we make a 2nd copy. If you notice, the Make a Copy tool is now very fast. However, in looking at your photo's information and in using a test photo of my own, I am seeing that the XL sizes are not there. We're terribly sorry about this. It's something that slipped through our testing when we upgraded that tool. Because it does copy the original, you can rotate the photos and it will generate the right sizes. I've done this for you with thee photos you mentioned above.
So, this problem began on the 30th of October. Any copying you made before that time will be fine. Again, we are VERY sorry about this. We'll get it fixed.

[RogersDA]

We'll get it fixed. :thumb Thanks to you and Ivar (and everyone else at SmugMug) for getting this worked out.

[agallia]

I'm pretty sure this has to do with recent changes to the way that we make a 2nd copy. If you notice, the Make a Copy tool is now very fast. However, in looking at your photo's information and in using a test photo of my own, I am seeing that the XL sizes are not there. We're terribly sorry about this. It's something that slipped through our testing when we upgraded that tool. Because it does copy the original, you can rotate the photos and it will generate the right sizes. I've done this for you with thee photos you mentioned above.
So, this problem began on the 30th of October. Any copying you made before that time will be fine. Again, we are VERY sorry about this. We'll get it fixed. Thanks. Will your "fix" take care of all the copies I made and moved to other galleries since Oct 29? Or do I have to go back thru my galleries and try to "repair" them individually? Is there any way to see which files I copied/moved after Oct 29? I see no way to get that info?

Finally, is this "bug" still crawling around affecting new copy/moves?

Thanks for your efforts...

[Thando]

Thanks. Will your "fix" take care of all the copies I made and moved to other galleries since Oct 29? Or do I have to go back thru my galleries and try to "repair" them individually? Is there any way to see which files I copied/moved after Oct 29? I see no way to get that info?

Finally, is this "bug" still crawling around affecting new copy/moves?

Thanks for your efforts...

Wow, you ask questions that I don't like to answer. Because they could be viewed as bad news. No, the fix will not go back and fix all the photos. It will just be on the tool itself but won't regenerate any viewing sizes for photos. You'll have to go back and make the changes yourself. When you do some things like upload or Make a Copy of a photo, it updates the time stamp for the gallery. So, the gallery will show a new Date Updated time. So, you should be able to see the galleries that have date updated on or after the 30th and know that you did something in those galleries. Yup, this bug will still affect photos until we fix it as the bug is in the tool itself and we can't really get around it without turning the tool off completely. Sorry about the bad news.

[agallia]

Wow, you ask questions that I don't like to answer. Because they could be viewed as bad news. No, the fix will not go back and fix all the photos. It will just be on the tool itself but won't regenerate any viewing sizes for photos. You'll have to go back and make the changes yourself. When you do some things like upload or Make a Copy of a photo, it updates the time stamp for the gallery. So, the gallery will show a new Date Updated time. So, you should be able to see the galleries that have date updated on or after the 30th and know that you did something in those galleries. Yup, this bug will still affect photos until we fix it as the bug is in the tool itself and we can't really get around it without turning the tool off completely. Sorry about the bad news. Hi, Thando! Hey, I really like the avatar!!! Thanks for feedback. So any idea when tool will be fixed? How will we be notified? So, for the time being, when I copy/move a file, I need to rotate back/forth to manually make fix, right?

Thought I had a rotate problem on a particular small 800x835 file but finally rotated after about 15-20 minutes. Okay now.

Again, thanks to the Smugmug team for great support!

[wasigan]

I reported this last week and Andy replied that it was a bug and it would be fixed, but it hasn't been fixed (sorry if I didn't give it more time).

Some of my galleries have photo captions, and they display fine when you view the photo individually. But when you play the gallery slideshow, some of the captions cut off in mid-sentence.

See this gallery:
http://nomad.smugmug.com/gallery/6421535_GywPP#406727370_u4SZ2
Photo #8

The word bubble displays the caption when you scroll over it or view it individually, but play the slideshow and you'll see it cuts off.

Can anyone help fix the bug?
thanks

[Andy]

Can anyone help fix the bug?
thanks
No, not anyone, only Shizam, and he's working on a new offering right now- but right afterwards, he's promising to fix this and a couple other Slideshow bugs.

Sorry.

[tammyk]

Hi,

I haven't had to use my tools menu for a little while now and so it wasn't a big issue, but now that I would like to arrange photos etc....

I know that it says that the tools menu has moved next to the 'Add photos' button. However, for some reason I am not able to see this entire panel of buttons at all when I have entered a gallery? I have tried to enable easy-sharing, external links, etc in the gallery but I cannot get them to show.

Is there something wrong with the way that I have set up my galleries? I did do some customisation, but it was more a copy and paste job (I'm not sure what I did, really).

Also, I have my Control Panel button AND a link to my control panel when I log into smugmug, so did my tools menu button do a runner on me? (I see pics in all the help pages where the "Tools Menu" button is between "Add Photos" and "Buy" buttons, but mine isn't) :dunno

-Maz.

same for me! I tried doing the .loggedIn #altViews { visibility: visible; }

that didn't help either

[Andy]

same for me! I tried doing the .loggedIn #altViews { visibility: visible; }

that didn't help either
I'd like to help you, not a bug but customizing that we can do in just a few seconds for you :D BUT- we need to know your website name :D

[wasigan]

Thanks Andy! Didn't know how long some bugs take to fix so I appreciate the response.

[DoctorIt]

I posted this in a separate thread, so I apologize for the cross post.

There are bugs related to cropping thumbnails to a square 1:1 format.

1. The Tools>Many Photos>Adjust Thumbnails does not work for bulk adjusting thumbnails to a square format.

2. Tools>Crop Thumbnails to crop to 1:1 format seems to work about 80% of the time, with no discernible pattern. After waiting several minutes and attempting to crop again, this message appears: It looks like this photo is currently being processed already. It can take a minute or so for the crop to show up in your gallery. Please check there in a few minutes (you may have to reload), and report any problems to SmugMug customer service.
3. Tools>Crop Thumbnails to crop to 1:1 format sometimes cause previous crops to revert back to their original uncropped format. Again, there is no discernible pattern.

Please let me know if you need more information.Just a bump for this issue, I am experiencing the same problem as well (posted in this thread (http://www.dgrin.com/showthread.php?t=110007)).

[Allen]

I just clicked make a copy of a photo on page 5, Smugmug style, and the
copy showed up as the first photo in the gallery. Not good, it used to show up
next to the original.
Also adjusted the copy with picnik and the filename disappeared.

[Venturi]

Greetings. First post to the forum and I'm already complaining. :D

I'm encountering a problem with the Share Photo functionality that just started happening last night. It looks like a CSS problem to me. The attached screencap should explain what I'm seeing.

I'm running linux, Firefox 3.0.3. I tested with Konqueror browser as well and see the same thing. I had my partner test on her XP machine in FF and it displays correctly. Tested on other SM users' sites and I get the same garbling of the links so (whew) it doesn't appear I mucked anything up in my own CSS - but my site is http://www.jimgillispie.com/

NOTE: I'd been planning to upgrade to the latest version of SuSE and figured if there was an issue with FF that the upgrade would fix it - so I just performed the install this evening to a freshly formatted drive, and am still seeing the garbled display.

Thanks!
Jim

[Opps]

It looks like the slideshow doesn't always handle chars like å, ä and ö

[DoctorIt]

Just a bump for this issue, I am experiencing the same problem as well (posted in this thread (http://www.dgrin.com/showthread.php?t=110007)).The problem has now also manifested itself in the Dgrin Challenges gallery (http://dgrin.smugmug.com/gallery/167709#412871060_naLsM). Greensquared uploaded the latest batch of winners to the gallery, set all to square using Tools>Many Photos>Adjust Thumbnails. Now, not only are the recent additions not square, but all the previous photos, that were square, have reverted to original.

[Andy]

Greetings. First post to the forum and I'm already complaining. :D

I'm encountering a problem with the Share Photo functionality that just started happening last night. It looks like a CSS problem to me. The attached screencap should explain what I'm seeing.

I'm running linux, Firefox 3.0.3. I tested with Konqueror browser as well and see the same thing. I had my partner test on her XP machine in FF and it displays correctly. Tested on other SM users' sites and I get the same garbling of the links so (whew) it doesn't appear I mucked anything up in my own CSS - but my site is http://www.jimgillispie.com/

NOTE: I'd been planning to upgrade to the latest version of SuSE and figured if there was an issue with FF that the upgrade would fix it - so I just performed the install this evening to a freshly formatted drive, and am still seeing the garbled display.

Thanks!
JimHi Jim - sorry, FF on Mac & Win doesn't show this. We'll see what might be able to be done. Thanks.

[Andy]

The problem has now also manifested itself in the Dgrin Challenges gallery (http://dgrin.smugmug.com/gallery/167709#412871060_naLsM). Greensquared uploaded the latest batch of winners to the gallery, set all to square using Tools>Many Photos>Adjust Thumbnails. Now, not only are the recent additions not square, but all the previous photos, that were square, have reverted to original.We'll check on it, E. Thanks

[Venturi]

Hi Jim - sorry, FF on Mac & Win doesn't show this. We'll see what might be able to be done. Thanks.
Thanks for the reply Andy. This just started happening Friday evening. I had been in my site Friday afternoon and it was displaying correctly. The pop-up still works in that when you click it copies the URL to the clipboard; you just can't read anything on the screen.

[tpower]

When I try the upload (simplest), nothing happens. I have used this facility many times successfully before. Is something wrong with the system tonight? I am running IE 7.0.

[RogersDA]

When I try the upload (simplest), nothing happens. I have used this facility many times successfully before. Is something wrong with the system tonight? I am running IE 7.0.Yes. It'll be fixed soon.

[MrChristopher]

Is this related to keywords not showing too?

[81dollar]

Recently, I've been having trouble creating some of the "full bleed" holiday cards (specifically this design: http://photos.smugmug.com/photos/221043777_q7FZt-XL.jpg).

Once the app loads, the image will jump around as if there is an invisible boundary box it's trying to stay within. The image will not go edge to edge like it's supposed to. It's worked before today, I'm not sure if something has changed in SM's side or mine...

This is on FF3, haven't tried IE yet.

[agallia]

Is this related to keywords not showing too? Noticed that keywords disappear sometimes too. The entire div #photoKeywords .photoDetail may no be visible. Usually reloading page will bring it back. Using FF 3.0.3.

[MrChristopher]

Noticed that keywords disappear sometimes too. The entire div #photoKeywords .photoDetail may no be visible. Usually reloading page will bring it back. Using FF 3.0.3.

It's not loading here but it could be a temporary bug and I'm just missing the times that keywords are showing. If they're not back in the morning I'll start to worry :)

[Ann McRae]

On the last two uploads that I have made, the images are being placed in the gallery in random order. They are organized on my computer in sequential (image #) order, and uploading them in the same order has always worked flawlessly - til now. :dunno

Help? I really do not want to be organizing after upload regularly.

ann

[Andy]

On the last two uploads that I have made, the images are being placed in the gallery in random order. They are organized on my computer in sequential (image #) order, and uploading them in the same order has always worked flawlessly - til now. :dunno

Help? I really do not want to be organizing after upload regularly.

ann What uploader, please?

What gallery? We need to check the gallery sort settings.

[Ann McRae]

What uploader, please?

What gallery? We need to check the gallery sort settings.


'Simple' uploader.

The galleries in this subcategory:
http://canadian-ann.smugmug.com/Sports/639207

I arranged the photos in the Nov 6 (http://canadian-ann.smugmug.com/gallery/6476940_cr4on#411041485_9tNFG) gallery last night.

The Oct. 26 (http://canadian-ann.smugmug.com/gallery/6400881_zjWzV#413659262_o6Ef3) photos are still uploading.


ann

[Allen]

With 'Simple' uploader after adding photos right click in the window and pick
details. Click on the column heading "name" and it will sort them in order.

Edit: Just tried it and you're right, they fall in random order.

[Ann McRae]

With 'Simple' uploader after adding photos right click in the window and pick
details. Click on the column heading "name" and it will sort them in order.

Edit: Just tried it and you're right, they fall in random order.

Okay, next upload I will try to remember.

This is new behaviour though - uploads have always been in the same order as the gallery til now. Have I changed a setting unknowingly?

ann

[MrChristopher]

It's not loading here but it could be a temporary bug and I'm just missing the times that keywords are showing. If they're not back in the morning I'll start to worry :)

All seems good now. Phew!

[WingsOfLovePhoto]

What uploader, please?

What gallery? We need to check the gallery sort settings.

I am having the same problem with MacDaddy. Just in this past week they load in random order. FRUSTRATING!!!:pissed

[Ann McRae]

With 'Simple' uploader after adding photos right click in the window and pick
details. Click on the column heading "name" and it will sort them in order.

Edit: Just tried it and you're right, they fall in random order.

So, Alan, Andy, is it a bug or have I changed a setting?

Is there a better uploader. When I am throwing game photos up, there are lots and lots of them and they need to be in order to make sense.

ann

[agallia]

With 'Simple' uploader after adding photos right click in the window and pick
details. Click on the column heading "name" and it will sort them in order.

Edit: Just tried it and you're right, they fall in random order.Hi, Allen. Saw this post and wanted to advise that I also tried unsuccessfully to upload Name sorted files to a gallery. Although I right clicked for Details and sorted by Name column, then uploaded, the files still arrived 'unsorted' in random order.

Assuming this problem can be fixed, could a "Date Picture Taken" column can be added to the Simple Uploader Detail Sorting along with Name and Modified? Apparently the only option is to set sort in Gallery customizing to Date Taken after uploading? Is this a feature Smugmug can consider?